Shipping & Returns
SHIPPING HOURS & PROCESSING TIMES
Cool Coins & Notes processes orders Monday - Friday with a cut-off time for same-day shipping, using USPS at 12:00 pm and FedEx before 2:00 pm (PST)
Orders placed outside these processing hours - such as weekends or holidays - will be scheduled to ship the next business day. Shipping or processing delays may occur during promotional periods or holidays.
Once the label for your order is created, your tracking number will be sent automatically to the e-mail associated with your order. Please Note: Your tracking details may take up to 24 hours to show in transit.
Promotional note sales with free shipping and a value of less than $5 will be shipped standard mail without tracking.
Once we receive your order, our Shipping Team will begin working on your order right away. If you notice a discrepancy in your shipping details, please alert us immediately emailing us at firstname.lastname@example.org. Once an order is shipped, we cannot make any changes to the order. If you wish to combine two or more separate orders, contact us at email@example.com. We do not combine orders automatically. If an order is returned to Cool Coins & Notes due to a wrong, insufficient, misspelled address, or other shipping information errors, Cool Coins & Notes will offer a resolution for the undelivered order. The buyer is responsible for all reshipment costs. If a customer cannot be reached after the 3rd attempt, Cool Coins & Notes will process the order as a return and refund the purchase price.
UNITED STATES (Domestic)
Free Shipping via USPS is offered for every order. Expedited shipping is available for purchase at checkout.
(Price subject to increase due to weight.)
USA Standard Transit Times by carrier are as follows
USPS First Class (3-7 Business Days)
$49.99 - $249.99 = Free Shipping
USPS Priority (1-3 Business Days)
$50 - $249.99 = $9.99 Shipping Charge | $250 - $999.99 = Free Shipping
USPS Express (1-2 Business Days)
$0.00 - $4,999.99 = $69.99 Shipping Charge | $5,000+ = Free Shipping
FedEx 2 Day (2 Business Days)
$0.00 - $499.99= $24.99 Shipping Charge | $500 - $4,999.99= Free Shipping
FedEx Priority Overnight (1 Business Day)
$0.00 - $4,999.99 = $64.99 Shipping Charge | $5,000+ = Free Shipping
Please note: Shipping or Processing delays may accrue during promotional periods or holidays.
Due to limitations out of our control, Cool Coins & Notes does not ship to the following countries:
Afghanistan, Bangladesh, Brazil, Bulgaria, Croatia, Cuba, Guatemala, India, Indonesia, Iran (Islamic Republic of), Iraq, Jordan, Malaysia, Macedonia, North Korea, Pakistan, Russia, Singapore, Somalia, South Sudan, Syrian Arab Republic (the), Turkey, Ukraine Regions, Sri Lanka, Romania, Vietnam, and Yemen.
International Shipping Options are limited. Our International Shipping Options are subject to change without notice. Import Duties, Taxes, and/or Customs Fees are not included with your order. All charges will be billed by the carrier and are the buyer’s responsibility. Please Note: A refused delivery will result in a $25.00 Restocking Fee. Please review our return policy for more details on returns. Import procedures vary from country to country. Please contact your local customs office for more information. Cool Coins & Notes operates in accordance with U.S. Customs Laws that mandate that all orders must include a full-value declaration and have accurate descriptions of items shipped internationally. No exceptions. Limitations and exclusions may apply depending on your country and can change without notice. Additional Terms and Conditions apply.
International Standard Transit Times and Costs are as follows
USPS First Class International for Canada (3-5 Business Days)
$0.00 - $99.99 = $10 Shipping Cost
USPS International Express for Australia (3-5 Business Days)
$69.99 Shipping Charge
USPS International Express for China (3-5 Business Days)
$69.99 Shipping Charge
FedEx Priority International (3-5 Business Days)
NO PO BOX – Shipping Cost $64.99 USD
(Price subject to increase due to weight, albums, uv lights, etc.)
USPS International Express (3-7 Business Days)
PO BOX OK – Shipping Cost $69.99 USD
(Price subject to increase due to weight albums, uv lights, etc.)
Please Note: When customs clearance procedures are required, you may experience delays beyond our original delivery estimates.
The buyer is responsible for assuring the product can be lawfully imported to the destination country. The order recipient is the importer of record and must comply with all laws and regulations of the destination country. *These conditions are agreed to at the time of purchase. Terms are non-negotiable. Subject to change without notice.
Questions? Email: firstname.lastname@example.org.