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Shipping & Returns

**SHIPPING & RETURNS POLICY**

**SHIPPING HOURS & PROCESSING TIMES**

Cool Coins & Notes processes orders Monday through Friday, with same-day shipping cutoff times: 12:00 pm for USPS and 2:00 pm for FedEx (PST). Orders placed outside these hours, such as weekends or holidays, will be shipped the next business day. Please note that shipping or processing delays may occur during promotional periods or holidays.

**TRACKING**

Once the label for your order is created, your tracking number will be automatically sent to the email associated with your order. Please allow up to 24 hours for your tracking details to show in transit. Note: Promotional note sales with free shipping and a value of less than $5 will be shipped standard mail without tracking.

**SHIPPING TERMS**

Upon receiving your order, our Shipping Team will promptly process it. If you notice any discrepancies in your shipping details, please alert us immediately by emailing info@coolcoinsandnotes.com. Once an order is shipped, changes cannot be made. For combining multiple orders, please contact us; we do not combine orders automatically. If an order is returned due to incorrect address or other shipping information errors, reshipment costs are the buyer's responsibility. After three failed delivery attempts, the order will be processed as a return, and the purchase price will be refunded.

**UNITED STATES (Domestic)**

Free Shipping via USPS is offered for every order. Expedited shipping is available at checkout (price subject to increase due to weight).

USA Standard Transit Times by carrier are as follows:

- USPS First Class (3-7 Business Days): $49.99 - $249.99 = Free Shipping
- USPS Priority (1-3 Business Days): $50 - $249.99 = $9.99 Shipping Charge | $250 - $999.99 = Free Shipping
- USPS Express (1-2 Business Days): $0.00 - $4,999.99 = $69.99 Shipping Charge | $5,000+ = Free Shipping
- FedEx 2 Day (2 Business Days): $0.00 - $499.99 = $24.99 Shipping Charge | $500 - $4,999.99 = Free Shipping
- FedEx Priority Overnight (1 Business Day): $0.00 - $4,999.99 = $64.99 Shipping Charge | $5,000+ = Free Shipping

Please note: Shipping or processing delays may occur during promotional periods or holidays.

**INTERNATIONAL**

Cool Coins & Notes does not ship to certain countries due to limitations. International Shipping Options are subject to change without notice. Import Duties, Taxes, and/or Customs Fees are not included and are the buyer's responsibility. Refused delivery will incur a $25.00 Restocking Fee. Customs procedures vary; please contact your local customs office for details. Cool Coins & Notes operates in accordance with U.S. Customs Laws. Limitations and exclusions may apply depending on your country.

International Standard Transit Times and Costs are as follows:

- USPS First Class International for Canada (3-5 Business Days): $0.00 - $99.99 = $10 Shipping Cost
- USPS International Express for Australia and China (3-5 Business Days): $69.99 Shipping Charge
- FedEx Priority International (3-5 Business Days): Shipping Cost $64.99 USD (No PO Box)
- USPS International Express (3-7 Business Days): Shipping Cost $69.99 USD (PO Box OK)

Please Note: Customs clearance may cause delivery delays beyond original estimates.

**LEGAL IMPORTING**

The buyer is responsible for ensuring lawful importation to the destination country. The recipient must comply with all laws and regulations of the destination country. These conditions are agreed upon at the time of purchase and are non-negotiable. Subject to change without notice.

Questions? Email: info@coolcoinsandnotes.com.

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